Junior Customer Care Specialist

Hej!
We are Twisto and we like to innovate the world of finance and payments. We believe in a digital cashless future and the heart of our business is a mobile app, which helps hundreds of thousands of our customers with their daily payments and keeps their finances under control.

Learn more about us!

What is going on at Twisto right now?

We started in 2013 as the simplest deferred payment solution at online checkout. Today we are a daily payments app, delivering seamless omni-channel daily payments to customers across Europe 🌍 And you can help on our next journey of growth! We are looking for a new colleague to take a position of Customer Care Specialist (replacement contract).

As Customer Care Specialist you will be responsible for:

• Contact with clients via phone (incoming calls), replying to chat messages and e-mails;

• Activating customers;

• Cooperation with other company departments;

• Assisting customers in resolving reported problems.

What do we offer:

• Work from Monday till Friday (plus one weekend per month) - we provide the equipment;

• A well-located office in the center of Warsaw in a renovated tenement house (Smolna 40) or the possibility of hybrid work ( (work in the office once a week);

• Flexible working hours;

• Cash equivalent due to hybrid work;

• Promoting a healthy lifestyle - we offer co-financed MultiSport card and private medical care🩺, team events, 30 days of paid vacation, 4 sick/admin days or 5 days of additional paid leave for parents after child birth, etc.

• You have experience in customer service,

• You have a good command of English (used only in internal communication),

• You have a university degree or are in the course of your studies,

• You are comfortable communicating by phone and e-mail,

• You are communicative and open-minded.