Junior Customer Care Specialist (replacement contract)

Twisto is seeking a full-time Junior Customer Care Specialist (replacement contract). The purpose of this role is to support our customers in using Twisto products on a daily basis.

As Junior Customer Care Specialist you will be responsible for:

• Contact with clients via phone (incoming calls), replying to chat messages and e-mails;

• Activating customers;

• Cooperation with other company departments;

• Assisting customers in resolving reported problems.

What do we offer:

• Contract of employment for replacement (salary: 4 900 - 5 800 PLN gross).

• Work from Monday till Friday (plus one weekend per month) - we provide the equipment;

• A well-located office in the center of Warsaw (Żelazna 59a) or the possibility of hybrid work ( (work in the office once a week);

• Flexible working hours;

• Cash equivalent due to hybrid work;

• Lunch card Edenred;

• Promoting a healthy lifestyle - we offer co-financed MultiSport card and private medical care🩺, team events, 30 days of paid vacation, 4 sick/admin days or 5 days of additional paid leave for parents after child birth, etc.

• You can work in hybrid model and during the first month from the office in Warsaw.

• You have experience in customer service,

• You have a good command of English (used only in internal communication),

• You have a university degree or are in the course of your studies,

• You are comfortable communicating by phone and e-mail,

• You are communicative and open-minded.

• Your Polish is at least on C1 and English is on A2/B1 level.