Technical Customer Success Manager

Are you passionate about combining technical know-how with excellent communication skills? Do you enjoy solving problems and helping partners succeed? If so, we invite you to join our team as a Technical Customer Success Manager at Twisto.

Your Key Responsibilities:

• Act as the first point of contact for partners on technical topics, helping them integrate and optimise our solutions.

• Support onboarding and implementation processes, including API integrations, basic data migrations, and platform customisations.

• Troubleshoot and escalate technical issues when necessary, collaborating with engineering and support teams.

• Help our partners understand and use key features of Twisto solutions.

• Engage with partners regularly to assess their needs and offer tailored solutions.

• Monitor product usage to identify areas for improvement.

• Create clear, easy-to-understand documentation and guides.

• Assist our partners in addressing common technical challenges.

• Identify potential issues early and propose proactive solutions.

• Collaborate with product development teams to prioritize feature requests and bug fixes based on customer feedback.

• Liaise with the sales department to win new business and increase sales.

What Twisto can Offer :

• Opportunity to work closely with cutting-edge technologies and solutions, enhancing both technical and customer-facing expertise.

• Contribute to product development by acting as the voice of the customer and collaborating with engineering teams.

• Informal and pleasant atmosphere - we all know each other, we do not fancy formalities, we are open, agile & dynamic team.

• Promoting a healthy lifestyle - we offer MultiSport card, health care, fruit daily 🍎 in the office, team events, five+ weeks of vacation🌴and lot more.

• Work location - Prague or Warsaw

• Last but not least, great opportunity to be part of Twisto expansion in Europe & beyond

• Min. 2 years of experience in a technical support, customer success, or related role.

• An ability to gasp customers’ needs and suggest timely solutions.

• Basic understanding of REST API (API documentation, HTTP methods).

• Familiarity with tools such as JIRA, Confluence, Slack.

• Experience with SQL and basic data analytic.

• Excellent communication skills to convey technical information clearly to clients.

• Strong problem-solving, ability to manage multiple priorities.

• Fluency in Czech/ or Polish, English (min. B2 Level)

If you’re ready to take your technical skills to the next level and make a real impact, we’d love to hear from you. Apply today and be part of our great team!